We enjoyed making your one-of-a-kind item. Because each of our lovely items are unique, we do not accept refunds if you have changed your mind. Please make sure you really want it before you buy it.
Returns
We do accept returns if your item has the following
- The item is faulty, damaged, or not as described on the website,
- You contact us within 14 days of receiving your order
- The item is unused and in its original condition with the original tags still attached.
We are a small business and we photograph each item before it leaves the premises so we can be sure we are providing the best service to you that we can.
How to Request a Return
If there’s a problem with your order, just follow these simple steps:
- Email us at emmafitzgerald@interstellarbags.com within 14 days of delivery
- Please describe the problem with the item, and a photo. We will not process a refund unless we have a photo of the damage or fault. If the damage has occurred during shipping, please include a photo of the packaging as well.
- We will get back to you as soon as possible with the next steps
If a return is approved, we’ll provide return instructions and let you know where to return it.
Return postage is the responsibility of the customer.
Refunds
Once your return is processed and approved, we’ll issue a refund to your original payment method within 14 working days.
We will contact you to let you know when the refund has been processed — please allow time for it to appear in your bank or payment account.
If you have any questions about your order, returns, or anything else, please email Emma at emmafitzgerald@interstellarbags.com or send a message via the contact page on the website.
Thank you for choosing to buy recycled!
Emma